Introducing curbside pick up by appointment

Pilot program now available at Belle Cooledge and Sylvan Oaks Libraries
May 15, 2020
Sacramento Public Library launched curbside pickup of library materials on hold at select locations by appointment only. The pilot program is available at Sylvan Oaks Library and Belle Cooledge Library branches Tuesdays through Saturdays from noon to 6 p.m. Patrons can also return items to these branches during hours of operations. We will expand scheduled curbside service to more branches in phases.
 
Library staff will contact patrons who have items available for pickup. For full details, see the FAQ below.

Material picked up curbside will be checked out to patrons for 6 weeks with no fines will apply to these materials. Wait times for holds placed online may take longer than usual for pick up as we have a large backlog. We are currently unable to transfer items between library locations.

FAQs
How does curbside pick-up by appointment work?
If a Sacramento Public Library patron has an item on hold:
  1. Patron will be notified by email or phone that their item on hold is available for pickup.
  2. Upon notification, patron will schedule a pickup time.
  3. At scheduled pickup time, patron will park curbside, and retrieve their items at the designated curbside pickup area at the branch. Items will be checked-out to patrons in advance and staged in a bag for your convenience.
 
Material picked up curbside will be checked out to patrons for 6 weeks. Overdue fines will not apply to these materials.
What are days and hours the Belle Cooledge and Sylvan Oaks Libraries will be open?
Curbside pickup at these library branches will be Tuesday – Saturday from Noon to 6 p.m.
 
How do I place an item on hold?
Place your hold on library materials on the Sacramento Public Library website.
  • Log in to www.saclibrary.org using your library card account
  • Hover over Books & media in the main menu and click on Catalog from the drop down.
  • Search for your item in the Catalog
  • Select Place a hold. Please note that holds are only available for pickup at Sylvan Oaks Library and Belle Cooledge Library at this time. Wait times for holds placed online are currently longer than usual. Thank you for your patience.
 
How can if find my library card number?
If you are able to place a hold on our Catalog, you can retrieve your library card number on the "Account Settings" page. For assistance, call our Customer Service hotline (800) 209-4627.
 
My library card is expired this month. Can I still put a hold on items?
Yes. Library card expiration dates have been extended through September 15.
 
What happens if I was scheduled for curbside pickup, but I missed my window?
Any items not picked up during the pre-scheduled pickup window will be placed back into circulation.  Please let us know if you would like to schedule a new appointment or have us replace your hold.
 
What should I do if I have a question regarding my curbside pickup while I’m at the branch?
A service number will be provided to patrons scheduled for pickup. You may call that number if you have a question when you arrive at pickup.
 
What should I do if I have mobility issues and I cannot pickup my materials at the curb?
A service number will be provided to patrons scheduled for pickup. Staff assistance will be provided to those who need help.
 
How do I return items?
Patrons can return library materials curbside in the designated receptacle only. The book drop will not be available for use.
 
Library returns are only available during branch hours of operation at Sylvan Oaks and Belle Cooledge Libraries. Please note that returned items will be placed in quarantine and will not be checked in immediately. This process may take up to a week to clear from your account.
 
Can I drop off materials at any time?
No. Library returns are only available during branch hours of operation in the designated curbside receptacle. Book drops are not available.
 
Now that these branches are open, are all of my library materials due? How much time do I have to return my items?
Library due dates have been extended to June. Please check your account for updates.
Can I drop off donated materials?
No. At this time, we are not accepting any donations at this time including the Book Den.
What safety measures are being taken for the public and staff?
We will be employing social distancing and public health recommendations operations for employees and patrons. This includes placing all returned items in quarantine for 72 hours. Providing items in a bag for curbside pick-up to reduce contact. We are also providing all staff with PPE for their protection. All of our re-opening plans will be vetted through the County Department of Public Health.
 
Why only these locations?
These locations were selected for the pilot based on facility and staff readiness.
 
My branch isn’t open yet, when will it happen?
We are working to expand curbside service to as many branches as soon as possible and in a safe, coordinated and phased effort.
 
When will all in-person library services and full public access to library facilities resume?
We are working to restore all library services and access soon as possible in a safe, coordinated and phased effort. We will continue to follow state and public health guidelines for operations.