Curbside Pickup by Appointment Available at 25 Library Locations

You can schedule curbside pick up of library materials at select locations
July 14, 2020

Sacramento Public Library will offer scheduled curbside pickup of library materials at 25 locations. Patrons may also return materials to these locations at anytime without an appointment during hours of operations. 

Curbside pickup by appointment is now available at Arcade, Arden-Dimick, Belle Cooledge, Carmichael, Colonial Heights, Del Paso, Elk Grove, Franklin, Fair Oaks, Galt-Marian O. Lawrence, Isleton Library, Martin Luther King, Jr., McKinley, North Highlands-Antelope, North Sacramento - Hagginwood, Nonie Wetzel Courtland, North Natomas, Rancho Cordova, Rio Linda, Robbie Waters Pocket-Greenhaven, Southgate, South Natomas, Sylvan Oaks, Valley Hi-North Laguna and Walnut Grove locations.

This service is available by appointment Tuesdays through Saturdays from noon to 6 p.m. at all locations except Nonie-Wetzel Courtland Library and Isleton Library. Please note: Curbside service at Isleton Library will be available Tuesdays, Thursdays and Saturdays from Noon to 6 p.m. Nonie-Wetzel Courtland Library will offer this service Wednesdays and Fridays from Noon to 6 p.m. Patrons can also return items to these branches during hours of operations. 

Library staff will contact patrons who have items available for pickup to schedule an appointment.  Materials will be checked out to patrons for six weeks with no overdue fines applied to these materials.

Wait times for holds placed online may take longer than usual for pickup as we have a large backlog. We appreciate your patience. More locations offering curbside pickup by appointment will be announced soon.

If you have received an email notification that your items on hold are available for pickup, schedule your appointment here:  

FREQUENTLY ASKED QUESTIONS
How does curbside pick-up work?
If a Sacramento Public Library patron has an item on hold:
  1. Patron will be notified by email or phone that their item on hold is available for pickup.
  2. Upon notification, patron will schedule a pickup time.
  3. At scheduled pickup time, patron will park curbside, and retrieve their items at the designated curbside pickup area at the branch. Items will be checked-out to patrons in advance and staged in a bag for your convenience.

Material picked up curbside will be checked out to patrons for six weeks. Overdue fines will not apply to these materials.

What are days and hours these Libraries will be open?
Curbside pickup at all participating library branches will be Tuesday – Saturday from noon to 6 p.m.
**Please note: Curbside service at Nonie-Wetzel Courtland Library will be available Tuesdays, Thursdays and Saturdays from Noon to 6 p.m. Isleton Library will offer this service Wednesdays and Fridays from Noon to 6 p.m. Patrons can also return items to these branches during hours of operations. 
 
How do I place an item on hold?
To place a hold on library materials on the Sacramento Public Library website:

  1. Log in to www.saclibrary.org using your library card account
  2. Hover over Books & Media in the main menu and click on Catalog from the drop down.
  3. Search for your item in the Catalog
  4. Select Place a hold. Please note that holds are only available for pickup at these 25 libraries at this time. Wait times for holds placed online are currently longer than usual. Thank you for your patience.

How can I find my library card number?
If you are able to place a hold on our Catalog, you can retrieve your library card number on the "Account Settings" page. For assistance, call our Customer Service hotline (800) 209-4627.
 
My library card is expires this month. Can I still put a hold on items?
Yes. Library card expiration dates have been extended through September 15.
 
What happens if I was scheduled for curbside pickup, but I missed my window?
Any items not picked up during the pre-scheduled pickup window will be placed back into circulation. Please let us know if you would like to schedule a new appointment or have us replace your hold.
 
What should I do if I have a question regarding my curbside pickup while I’m at the branch?
A service number will be provided to patrons scheduled for pickup. You may call that number if you have a question when you arrive at pickup.
 
What should I do if I have mobility issues and I cannot pickup my materials at the curb?
A service number will be provided to patrons scheduled for pickup. Staff assistance will be provided to those who need help.
 
How do I return items?
Patrons can return library materials curbside in the designated receptacle only. The book drop will not be available for use. Library returns are only available during branch hours of operation at libraries which offer curbside pickup by appointment. Please note that returned items will be placed in quarantine and will not be checked in immediately. This process may take up to a week to clear from your account.
 
Can I drop off materials at any time?
No. Library returns are only available during branch hours of operation in the designated curbside receptacle. Book drops are not available.
 
Now that these branches are open, are all of my library materials due? How much time do I have to return my items?
Library due dates have been extended through July. Please check your account for updates.

Can I drop off donated materials?
No. At this time, we are not accepting any donations including the Book Den.
 
What safety measures are being taken for the public and staff?
We will be employing social distancing and public health recommendations for operations. Library staff have been trained on COVID-19 and ways to prevent its spread including the practice of wearing face coverings and wearing gloves when handling materials being prepared for the public. This includes placing all returned items in quarantine for 72 hours and placing items in a bag for curbside pick-up to reduce contact. We are also providing staff with face coverings, gloves, etc. Our re-opening plans are vetted through the County Department of Public Health.
 
My branch isn’t open yet, when curbside pickup by appointment be available?
We are working to expand curbside service to as many branches as soon as possible and in a safe, coordinated and phased effort.
 
When will all in-person library services and full public access to library facilities resume?
We are working to restore all library services and access as soon as possible in a safe, coordinated and phased effort. We will continue to follow state and public health guidelines for operations.