Information line
(916) 264-2700 or (800) 561-4636
Information on locations and hours available 24 hours a day.
Automated renewal line
(916) 264-2952
Available 24 hours a day.
Chat
Live chat is available every day from 5 a.m. to 8 p.m. PST. If you have a time-sensitive question (card renewal, account inquiries, e-book question), please reach out to us via our live chat service on our website. Click on the “Need Help” icon at the bottom of any page.
Contact customer service
For card renewal, account inquiries, and ebook questions,
call (916) 264-2920 during the following hours:
| Sunday |
12 p.m. - 5 p.m. |
| Monday |
10 a.m. - 7 p.m. |
| Tuesday |
10 a.m. - 8 p.m. |
| Wednesday |
10 a.m. - 8 p.m. |
| Thursday |
10 a.m. - 8 p.m. |
| Friday |
10 a.m. - 6 p.m. |
| Saturday |
10 a.m. - 5 p.m. |
You can also
email us for customer service support with response time within 2 business days hours. Please note that our email team operates Tuesday through Saturday 10 a.m.-6 p.m.