Information line
(916) 264-2700 or (800) 561-4636
Information on locations and hours available 24 hours a day.
Automated renewal line
(916) 264-2952
Renew your library materials by phone. This service is available 24 hours a day.
Customer service
For card renewal, account inquiries, and ebook questions,
call (916) 264-2920 during the following hours:
| Sunday |
12 p.m. - 5 p.m. |
| Monday |
10 a.m. - 7 p.m. |
| Tuesday |
10 a.m. - 8 p.m. |
| Wednesday |
10 a.m. - 8 p.m. |
| Thursday |
10 a.m. - 8 p.m. |
| Friday |
10 a.m. - 6 p.m. |
| Saturday |
10 a.m. - 5 p.m. |
Chat
Live chat is available 5 a.m. – 8 p.m. Monday – Friday, 6 a.m. – 6 p.m. on Saturdays, and 9 a.m. – 6 p.m. on Sundays. If you have a time-sensitive question such as card renewal, account inquiries, e-book question, use our live chat service on our website. Click on the “Need Help” icon at the bottom of any page.
Frequently Asked Questions (FAQs)
Find quick answers to frequently asked questions. Learn how to update your library card PIN, why an item you returned may still be checked out to you, how to book meeting rooms, tips on using e-resources and digital media, and more.
Contact Us
Contact library staff with comments and questions about your account. You can also request assistance with eBooks, research, and tools for learning a new skill.
- Response time is usually within 2-3 business days.
- Please note that our team operates Tuesday through Saturday 10 a.m. - 6 p.m.
- Please provide your name and either a phone number or email address so staff can respond to you.
- To invite us to your event, please fill out this form.