Contact Us

Information line
(916) 264-2700 or (800) 561-4636
Information on locations and hours available 24 hours a day.

Automated renewal line 
(916) 264-2952
Renew your library materials by phone. This service is available 24 hours a day. 

Chat
Live chat is available every day from 5 a.m. to 8 p.m. PST. If you have a time-sensitive question such as card renewal, account inquiries, e-book question, use our live chat service on our website. Click on the “Need Help” icon at the bottom of any page.

Contact customer service

For card renewal, account inquiries, and ebook questions,
call (916) 264-2920 during the following hours:
Sunday 12 p.m. - 5 p.m.
Monday 10 a.m. - 7 p.m.
Tuesday 10 a.m. - 8 p.m.
Wednesday 10 a.m. - 8 p.m.
Thursday 10 a.m. - 8 p.m.
Friday 10 a.m. - 6 p.m.
Saturday 10 a.m. - 5 p.m.

You can also email us for customer service support with response time within 2 business days hours. Please note that our email team operates Tuesday through Saturday 10 a.m.-6 p.m.