Contact Us

Information line
(916) 264-2700 or (800) 561-4636
Information on locations and hours available 24 hours a day.

Automated renewal line 
(916) 264-2952
Renew your library materials by phone. This service is available 24 hours a day. 

Customer service
For card renewal, account inquiries, and ebook questions,
call (916) 264-2920 during the following hours:
Sunday 12 p.m. - 5 p.m.
Monday 10 a.m. - 7 p.m.
Tuesday 10 a.m. - 8 p.m.
Wednesday 10 a.m. - 8 p.m.
Thursday 10 a.m. - 8 p.m.
Friday 10 a.m. - 6 p.m.
Saturday 10 a.m. - 5 p.m.

Live chat is available every day from 5 a.m. to 8 p.m. PST. If you have a time-sensitive question such as card renewal, account inquiries, e-book question, use our live chat service on our website. Click on the “Need Help” icon at the bottom of any page.

Frequently Asked Questions (FAQs)
Find quick answers to frequently asked questions. Learn how to update your library card PIN, why an item you returned may still be checked out to you, how to book meeting rooms, tips on using e-resources and digital media, and more. 
Contact Us
Contact library staff with comments, questions about your account, or for assistance with ebooks, in-depth research, and more. 
  • Response time is usually within 2-3 business days.
  • Please note that our team operates Tuesday through Saturday 10 a.m. - 6 p.m.
  • Please provide your name and either a phone number or email address so staff can respond to you.
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